Stuck on Hold Act

Floor Speech

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Mr. CALVERT. Mr. Speaker, I thank the gentleman for yielding me time.

Mr. Speaker, I rise today in strong support of H.R. 6656, the Stuck On Hold Act, legislation I introduced to support American veterans.

This legislation is simple yet powerful in its potential to make government services more accessible to those who served our country.

In a time when technology has advanced significantly in the private sector, it is long overdue that we bring the same level of efficiency and user-friendly approach to our Federal agencies, like the VA.

Right now, when a veteran picks up the phone to call the VA, they often face long, uncertain wait times. They sit on hold, sometimes for hours, with no clear idea of when their call will be answered or how long they will have to wait.

The frustration this causes is immeasurable, and frankly, it is unacceptable.

That is why the Stuck On Hold Act is so crucial. The bill requires the VA to implement a system to inform callers of their estimated wait times and, when those times exceed 10 minutes, give them the option of receiving an automated callback when it is their turn.

Many of us are familiar with this kind of system from our interactions with private companies. It is not a new idea, and it is not revolutionary technology, but for millions of Americans who rely on the VA for benefits or medical treatment, it is a game changer. It shows respect for their time and acknowledges the importance of their needs.

Mr. Speaker, it is time for Congress to set acceptable customer service standards for our Federal departments and agencies. The American people, especially those who have served our country, deserve a responsible and efficient government.

That is why the Stuck On Hold Act is supported by the veterans service organizations, including the Veterans of Foreign Wars, the Disabled American Veterans, and others.

Mr. Speaker, I thank Chairman Bost and Ranking Member Takano of the Veterans' Affairs Committee, as well as Chairman Van Orden and Ranking Member Levin of the Economic Opportunity Subcommittee and their respective staff for helping us bring this important legislation to the House floor.

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