Government Service Delivery Improvement Act

Floor Speech

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Mr. TIMMONS. Madam Speaker, I thank my colleague, Ro Khanna, for his leadership on this bill.

Over the past year and a half, the Oversight and Accountability Committee has investigated numerous instances of our government failing to provide adequate service to the American people. From passport backlogs to delays for veterans requesting personnel records, we simply need to do better.

As Members of Congress, some of our most rewarding work is helping our constituents who are caught up in the web of government red tape. Whether they are a small business trying to get records from the IRS, someone in need of an emergency passport, or a senior requiring a long overdue answer from Social Security, our assistance is often how we make our most immediate impact on our communities. However, frankly, many of these issues we deal with most shouldn't require our assistance at all. They are a failure of agencies to prioritize innovation and customer service.

In order to fix this failure, this Government Service Delivery Improvement Act tasks OMB with designating a senior official to coordinate agency efforts to work more efficiently and deliver services in a timely and unwasteful manner. This bill will also require the designation of a senior official for every Federal agency that will be responsible for improving the service delivery of that particular agency.

This bill allows Congress to further hold agency heads accountable to drive necessary changes, enhance services, and ultimately foster greater trust with the people they serve.

The Government Service Delivery Improvement Act isn't just about streamlining processes, it is about rebuilding trust between the government and its people. It is about ensuring that when Americans turn to their government for assistance, they are met with efficiency, reliability, and, above all, respect.

With that, Madam Speaker, I, again, thank my friend, Mr. Khanna, for his leadership on this bill and Chairman Mace for her assistance in bringing this to the floor.

Madam Speaker, I urge all Members of this House to support the bill.

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