Government Service Delivery Improvement Act

Floor Speech

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Mr. KHANNA. Madam Speaker, I rise today in strong support of the Government Service Delivery Improvement Act, H.R. 5887. I did want to say a word about our ranking member. I appreciate his support, but I have also come to appreciate at these times his erudition from the House floor. Every time he speaks about history, I learn something, and I have really appreciated his leadership and statements recently.

I appreciate Representative Mace, Representative Timmons, Representatives Donalds, Loudermilk, and, of course, our Ranking Members Raskin and Connolly for truly making this a bipartisan effort, and Selene Ceja on our team and the Oversight and Accountability Committee staff who have been incredible on both sides.

I am proud to say that this bipartisan legislation passed unanimously in the House Committee on Oversight and Accountability with a vote of 44-0.

The Government Service Delivery Improvement Act builds upon the progress made by the 21st Century Integrated Digital Experience, or 21st Century IDEA. While the IDEA Act primarily focused on digital services, this bill takes the next step by addressing all service channels, including online, in-person, and by phone.

What sets this bill apart is its whole-of-government approach. It recognizes that improving service delivery requires collaboration. The bill directs the head of Federal agencies to each designate a senior official responsible for improving services, and it requires the Office of Management and Budget to select a senior official to coordinate efforts across Federal agencies.

We really appreciated working with the OMB and with both the Democratic and Republican oversight staffs who have been excellent. These officials will help agencies implement best practices, measure progress, and enhance coordination.

The Government Service Delivery Improvement Act prioritizes constituents' experience by mandating agencies to incorporate service delivery into their strategic plan.

Madam Speaker, the Government Service Delivery Improvement Act represents a significant step forward in creating a more responsive, efficient, and service-delivery oriented Federal Government. It is a commonsense approach to improving government services.

I thank, again, Representative Mace, who has always been a pleasure to work with, and our lead, Ranking Member Raskin.

Madam Speaker, I urge all my colleagues to join me in voting ``yes'' on H.R. 5887.

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