Thune-Collins Bill Forces IRS to Prioritize Taxpayer Customer Service

Press Release

"The IRS has an abysmal track record when it comes to providing customer service to taxpayers.Rather than improving those services, Washington Democrats decided to supersize the agency by infusing it with $80 billion in new funding, with more than half of it -- about $46 billion -- being used to ramp up enforcement activities with only 4 percent going toward improving taxpayer services. The overwhelmingly disproportionate funding toward enforcement will not bring relief to Americans who are waiting on their tax refunds, nor will it help them more easily reach an IRS representative. Put simply, this common-sense legislation would prohibit the IRS from making any new enforcement hires until basic taxpayer service targets are met."

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