Letter to Nicholas A Calio, President and Chief Executive Officer of Airlines for America - After Thousands of Memorial Day Weekend Flight Cancellations, Blumenthal & Markey Demand Airlines & DOT Mitigate Disruptions for Travelers

Letter

Dear Mr. Calio,

We are concerned by reports that thousands of flights were delayed and cancelled this past weekend, adding to the mass delays and cancellations that snarled air travel in recent months. These disruptions are particularly frustrating as consumers return to the skies in record numbers, expecting to enjoy overdue vacations with loved ones. Too many travelers had their Memorial Day weekends ruined. We write to seek answers for these serious disruptions and to urge the airlines to wholly and justly compensate impacted consumers.

While some flight cancellations are unavoidable, the sheer number of delays and cancellations this past weekend raises questions about airline decision-making. Nearly 2,800 flights were cancelled over Memorial Day weekend on multiple airlines, including Delta Air Lines, American Airlines, and JetBlue Airways. The airlines attributed the cancellations to inclement weather, air traffic control actions, and increased COVID-19 cases.1 We understand that some of these factors are outside of the airlines' control and appreciate the airlines' efforts to staff up as passenger air travel volumes increase and to notify passengers as early as possible of flight delays and cancellations, but thousands of passengers are still turning up at airports only to have their flights cancelled at the last minute, preventing them from reaching their destinations. Such occurrences pose significant hardships to the travelling public, and we are disappointed that these delays and cancellations are occurring so frequently that they are becoming an almost-expected part of travel.2 We urge the airlines to take all necessary steps to mitigate those disruptions.

Flight cancellations and delays can also impose significant financial consequences on passengers. Under federal law, airlines must fully refund consumers when the airline cancels or significantly delays their flight, and we expect the airlines to comply with that legal mandate for travelers whose flights were cancelled this weekend. Consumers also lose money in other ways due to flight delays and cancellations, including for nonrefundable hotel reservations or tickets for events at their destination. In other words, the financial consequences for flight disruptions extend beyond the price of the plane ticket. Earlier notice about flight disruptions, at the very least, can help consumers find alternative transportation or mitigate their losses. Moreover, despite our repeated requests that the airlines offer cash refunds to consumers who cancelled their flights during the COVID-19 pandemic, they have refused to do so. Instead, many airlines have offered flight credits with expiration dates that are now rapidly approaching. We strongly urge airlines to do right by consumers as they provide compensation for any flight disruptions.

Given these recent flight disruptions and the impending surge in summer travel, please provide information on the causes of this past weekend's cancellations and the steps airlines took to promptly notify travelers of a flight delay or cancellation and to provide full compensation, including refunds, to affected consumers. In addition, we seek an update on airlines' plans to reduce and minimize the impact of such delays and cancellations going forward.

Thank you for your attention to this important matter. We look forward to your response.

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