Letter to the Hon. Ajit Pai, Commissioner of the U.S. Federal Communications Commission - Durbin, Duckworth Ask FCC To Step Up Prevention Of Robocalls

Letter

Dear Chairman Pai:

We write today to request that the Federal Communications Commission (FCC) use the tools at its disposal to curb the number of robocalls received by Americans. As top-cop on the beat in the fight against robocalls, preventing these calls falls squarely within the Commission's purview.

Perennially cited as one of the top complaints received by both the FCC and the Federal Trade Commission (FTC), these nuisance calls are not only bothering consumers on a daily basis, but according to data from the FTC, are responsible for more than $285 million in losses just this year. While vital steps toward effective caller authentication have been taken, these actions only reasonably predict whether a call is from a robocaller and do not block the calls. It is clear that more must be done.

Robocallers placed 172 million calls to residents of Illinois in the month of August. In a growing trend, American consumers are simply refusing to answer the phone due to distrust of the number appearing on their caller identification. As a result, consumers are missing important reminders and notifications such as school closings and doctor's appointments. More steps need to be taken to protect residential landlines and cellphones alike from the deluge of illegal robocalls.

In a rare showing of bipartisanship, both chambers of Congress have taken action to try and stop these calls. The Senate overwhelmingly passed the TRACED Act by a vote of 97-1 while the House of Representatives passed the Stopping Bad Robocalls Act by a vote of 429-3. It is evident that there is a broad bipartisan consensus in stopping these calls. At the same time, the FCC need not wait for these bills to become law to make progress. The Telephone Consumer Protection Act (TCPA) of 1991 affords the FCC broad authority in doing more to stop these scam calls. As technology continues to evolve to the benefit of scammers and bad actors, we urge you to enhance traceback efforts to bring these scammers to justice.

A recent Wall Street Journal report found that some small telecommunications carriers are knowingly and willingly allowing call originations of billions of illegal robocalls. It's time for the Commission to stop this illicit robocall traffic. For the small telecommunications companies who lack the resources to implement caller authentication technology, the FCC must provide the technical assistance necessary to bring these companies up to speed. So long as these carriers are allowing these calls, the integrity of our caller identification system will remain compromised.

The FCC also should prioritize enforcing the laws already on the books. As of March, the Commission had fined robocallers $208 million yet only collected $6,790. We encourage the FCC to strengthen its enforcement regime and coordinate with the Department of Justice and the FTC to pursue real financial penalties for illegal robocallers.

Finally, we call upon the Commission to adopt a stronger definition, as outlined in the TCPA, of what constitutes an automatic telephone dialing system (ATDS). In doing so, the Commission would ensure that all automated calls and texts are covered under the TCPA's consent requirements. Further, you should ensure that consumers always have the ability to revoke consent for all automated calls, even if the consumer initially provided consent by signing a contract. It is crucial that we empower consumers by giving them the power to control what calls they do and do not receive.

Like millions of our constituents, we have a personal stake in ending this scourge. We look forward to continuing to work with all who are willing to put a stop to these nuisance calls once and for all.

Thank you for your attention to this important matter.

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