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Letter to the Hon. Ajit Pai, Chairman of the Federal Communications Commission - Investigate Recent Minnesota 911 Outage

Letter

Date: Aug. 10, 2018
Issues: National Security Technology and Communication

Dear Chairman Pai,

I am writing about the recent outage of 911 emergency services that occurred in Minnesota on August 1, 2018. I urge the Federal Communications Commission (FCC) to conduct a full investigation into the cause and extent of the outage as soon as possible.

As you know, 911 did not work across many areas in Minnesota for approximately one hour. This outage affected law enforcement, first responders and the Minneapolis-St. Paul International Airport, constituting a significant threat to public safety.

I urge you to examine the cause of the outage; how many customers were affected; how many 911 calls were disrupted; and how affected customers were notified. I also urge the FCC to develop recommendations regarding how future 911 outages can be prevented.

With an estimated 240 million emergency 911 calls made each year in the United States, it is critical that 911 services are a reliable lifeline for Americans.

Thank you for your attention to this important matter.

Sincerely,


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