Grassley: Report Confirms Poor Customer Service at the IRS

Statement

In June, Sen. Chuck Grassley introduced comprehensive legislation to build on his prior work to improve customer service and hold the IRS accountable to the public. He made the following comment on the National Taxpayer Advocate report released today, documenting poor customer service by the IRS.

"The National Taxpayer Advocate has reported to Congress a tale of extraordinary disregard for the taxpaying public. Clearly, the IRS needs to dial up better service to taxpayers, rather than hanging up on those who have questions filing their returns. The IRS commissioner this spring predicted an "abysmal' level of customer service during this tax filing season, and by that measure, it appears the agency beat those low expectations by a country mile. I'll continue working to advance much-needed reforms so that misplaced priorities at the IRS don't erode voluntary taxpayer compliance."

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